The debut is scheduled for the next year
Wells Fargo rolls out mobile app update with AI-powered virtual assistant. Source: shutterstock.com
Wells Fargo has announced a rebuilt mobile banking experience, set to begin rolling out early next year, with a new virtual assistant, Fargo?, to be added later in 2022.
As the Wells Fargo Mobile? app debuts next year, its 27 million mobile customers are expected to see a new experience, according to the press release. That includes everything from the way they send and receive money via a one-stop-shop Pay & Transfer hub to how they explore products and more.
The first phase of the transformed mobile app will begin rolling out in early Q1 2022 with a phased rollout to consumer, small business, and Wealth & Investment Management customers.
Once Fargo is added to the mobile app, customers will be able to get answers to their everyday banking questions and will be able to ask Fargo to complete the task for them.
As the AI-powered virtual assistant evolves, it will also surface personalized insights and recommendations to help customers better manage their finances.
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